FAQ | Wag & Walk

Are your pet clothes machine washable?

Most of our items are machine washable — check the product label or description for care instructions.

Do you offer matching accessories?

Yes! Some of our outfits come with coordinating collars, bandanas, or hats. Check the “You may also like” section on each product page.

Yes! Many of our outfits come with coordinating collars, bandanas, or hats. Check the “You may also like” section on each product page.

Yes! Our products are designed with your pet’s comfort and safety in mind. We use soft, breathable fabrics and pet-friendly materials that allow for easy movement.

Are Wag and Walk USA pet clothes safe and comfortable?

Absolutely! At Wag and Walk USA, all our pet clothes are made with soft, breathable, pet-friendly fabrics to ensure maximum comfort and safety.

What materials are used in Wag and Walk USA products?

We use high-quality cotton, fleece, polyester, and soft blends. Each Wag and Walk USA product includes detailed material info so you can make the best choice for your pet.

Are your clothes suitable for outdoor wear?

Yes! Wag and Walk USA designs include waterproof jackets, breathable shirts, and insulated coats — great for any weather adventure.

Do you have seasonal collections?

We release new seasonal styles at Wag and Walk USA throughout the year — including cozy winter gear, summer outfits, and limited-edition holiday designs.

What’s your return policy?

If you’re not happy with your order, you can return it within 30 days of delivery. Items must be unworn, unwashed, and in original packaging. See our Refund Policy for full details.

How do I start a return?

Email us at support@wagandwalkusa.com with your order number, and we’ll guide you through the process.

What payment methods do you accept?

We accept Visa, MasterCard, American Express, Discover. All payments are processed securely via Paypal

Is my payment information safe?

Absolutely. Our checkout is encrypted and secure to protect your data.

Where do you ship to?

We currently ship across the U.S. and offer international shipping to select countries. Shipping options are shown at checkout.

How long does shipping take?

Orders are typically processed in 1–3 business days. Delivery times vary based on location and shipping method, but most U.S. orders arrive in 5–7 business days.

Can I track my order?

Yes! Once your order ships, you’ll receive a tracking number via email.

How do I place an order?

Simply browse our products, select the size and color you want, and click “Add to Cart.” When you’re ready, head to checkout and follow the steps to complete your purchase.

Can I change or cancel my order after placing it?

If your order hasn’t shipped yet, we can usually make changes or cancel it. Please contact us as soon as possible with your order number.

How do I know what size to order for my pet?

Every product page includes a size guide. We recommend measuring your pet’s neck, chest, and length for the best fit. If you’re unsure, feel free to reach out — we’re happy to help!

How do I add a new question & answer?

Every product page includes a size guide. We recommend measuring your pet’s neck, chest, and length for the best fit. If you’re unsure, feel free to reach out — we’re happy to help!

Do you carry sizes for all breeds and body types?

We do our best to offer inclusive sizing for dogs of all shapes and sizes. From teacup pups to larger companions, we’ve got options for everyone.

How can I find your blog?

You can find our blog by visiting the 'Blog' section on our website.