REFUND & RETURN POLICY

At Wag & Walk USA, we want you to love your purchase! If for any reason you’re not completely satisfied, we offer a 14-day return window on most items.

Returns

We accept returns on unused, non-damaged products within 14 days of delivery.

To be eligible for a return, the item must be:

In its original condition
Unworn, unwashed, and unused
With original tags and packaging

How to Request a Return:

Contact us at hello@wagandwalkusa.com within 14 days of receiving your order.
We’ll provide you with the return address and instructions.
Ship the product back to us.
Once received and inspected, we’ll issue a refund to your original payment method.

Return shipping costs are the buyer’s responsibility unless the item arrived damaged or defective.

Damaged or Defective Items

If your order arrives damaged or has a defect, please email us within 5 days of delivery with photos of the product and packaging. We’ll cover the return shipping and either send you a replacement or issue a full refund — your choice!

Non-Returnable Items

Some items may be marked as non-returnable, such as:

Personalized or custom products
Items marked as final sale
Products that cannot be returned due to hygiene reasons

This will be clearly noted on the product page.

Warranty

We stand behind the quality of our products. If you experience an issue within 30 days of receiving your order, reach out to us. We’ll evaluate the situation and offer the best solution — whether it’s a replacement, refund, or credit.

Questions?

We’re here to help!

📧 Email: hello@wagandwalkusa.com